Collection Policy

Simply choose and pay for your items online, and pick up free of charge from our Ellesmere Port branch.

Forward Builders’ Supplies Limited
Bridges Road
Ellesmere Port
Cheshire
CH65 4EQ

Our Click + Collect is a next day service. However, due to extremely high demand at present this may take several days. Thank you in advance for your patience and understanding.

If you have placed a Click + Collect order, we will contact you when your order is ready to collect. Please do not travel to store until we confirm your order is ready for collection.

At this unprecedented time, our teams are working hard to ensure you can collect your items in a safe and secure way. If delays or issues occur, please be considerate to our team and other customers. We are all in this together.

Click + Collect: How it works

STEP 1

Order online and select the click + collect option rather than delivery

You will receive an order acknowledgement; this is not an indication that your items are ready so please do not travel to the store until we advise 

STEP 2

We will send you a separate email to advise your items are now ready for collection, please come to the store as soon as possible

On arrival to the store our team will guide you through the collection process

STEP 3

On arrival, make your way to the customer counter

Please have a copy of ‘Your order is ready to collect’ email, as our staff can’t release items without this

Please be aware that we are following strict social distancing measures if we could kindly ask you to take note of the signs and adhere to them

STEP 4

Finally, following the social distancing guidelines your items will be brought to your vehicle and loaded in. If we could ask for you to open up your vehicle and maintain a safe distance or preferably stay within the vehicle whilst we load you.

You are now loaded up and can be on your way

Thank you for your support and understanding

Once you’ve placed your order

We’ll email you confirmation of your order, and you’ll receive a text or call from your store as soon as your items are ready to collect.

What do I need to bring to collect my order?

A copy of your order confirmation – either on your phone or tablet, or a printed copy of the email

Can someone collect on my behalf?

We’re happy for someone else to collect your order, but to protect you from fraud, the person you’ve nominated must present a copy of the order confirmation

Can I cancel my Click + Collect order?

If you’ve changed your mind, not to worry, you can call the store directly or email. They’ll be able to cancel and refund your order. Alternatively, if you don’t collect your order within seven days of them being ready, we’ll know to issue you a refund.