Collection Policy

If you're in the local area or passing by our depot in Cheshire, then collection is a great option! Simply place your order online and collect during our opening hours.

Where can I collect from?

Our depot is located on Bridges Road, Ellesmere Port, Cheshire, CH65 4EQ. Sometimes the postcode doesn't bring to directly to our depot. If this happens, you can use what3words ///player.status.pigs for our exact location.

How soon can I collect?

Click & Collect orders are ready for collection on the next working day! Once your order is processed, you will receive an email to let you know it's ready and waiting.

If there are any products ordered which we don't have stock of, we will be in touch with you as soon as possible to let you know and to agree a suitable collection date.

How does Click & Collect work?

Step 1

When you come to selecting a delivery option you can click the 'Click & Collect' option.

Step 2

Once you've placed your order successfully, you will receive an email to confirm your order.

Step 3

Once we've processed your order you will receive another email to confirm your order is ready for collection from our depot, during our opening times.

Step 4

When you arrive at our depot, please come to the sales counter with your order number ready. We will then load you with the items you've order and complete your order!

Can someone else collect my order?

We’re happy for someone else to collect your order. To protect you from fraudulent activity, the person you’ve nominated must present a copy of the order confirmation to us.

Can I cancel my Click & Collect order?

If you’ve changed your mind and no longer want to proceed with your Click & Collect order don't worry, you can call us or email us. We’ll be able to cancel and refund your order for you.