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Sales Policy
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Discount Codes
Discount codes are not valid for use against products which are already discounted/on sale or part of any other promotional offer. When discount codes are applied to an order, they exclude the value of any delivery costs. Discount codes are restricted to one use per order, per customer.
Multi-buy Offer
Unlimited usage. Buy 4 get 5th bag free applies to decorative gravel, soils, compost, manure & rustic bark; the multi-buy offer is only valid when all 5 bags are the same. Only valid on 20kg gravel bags, or up to 60ltr planting bags. You must add all 5 bags to your basket to see the discount automatically applied to the 5th bag. Excludes any products already on sale. Only one offer can be applied to a basket.
Delivery
We’ll always try our best to meet the estimated delivery timescales we give you. However, we won’t be held responsible for any failure to deliver your order within the stated timescales, provided we deliver the products within 30 days of receiving your payment, or within a longer time period if we’ve expressly agreed this with you. If we can’t deliver your order within this timescale, we’ll let you know and give you the opportunity to either wait for the products or cancel your order. If you choose to cancel, we’ll give you a full refund including any delivery charges that apply.
Pricing
We list all our prices both exclusive and inclusive of VAT, where appropriate. Please note that all our prices are subject to change without notice, so please check prices carefully before placing your order. On rare occasions, we may accidentally list an incorrect price for a product on our website. If the product’s correct price is higher than our listed price, we’re under no obligation to provide the product to you at the incorrect (lower) price, even after we’ve sent you an order confirmation e-mail. In this situation, at our discretion we’ll either contact you for instructions before dispatching the product, or reject your order and notify you of this.
Accepting Your Order
Your order will be automatically accepted when we dispatch your products, unless we reject your order (see below) and provided that we’ve received payment in full for the products and any related delivery charges.
Your Contract With Us
The Contract between us is formed at the time we dispatch your products. If your order is dispatched in more than one delivery, each dispatch will form a separate Contract covering the product(s) delivered under that dispatch. Without affecting your Consumer Cancellation Right (see below), you can cancel your order for a product at no cost, at any time before we dispatch that Product. However, if we’ve already cut or made a product to your specific measurements, or personalised it for you in any other way, this right to cancel doesn’t apply.
Where We May Have to Reject Your Order
Before we’ve accepted your order, we reserve the right to tell you that your order has been rejected for any reason . In particular, all orders are subject to stock availability. We’ll tell you as soon as possible if we can’t supply one or more of the products that you’ve ordered. If we can’t contact you about these out-of-stock products, we’ll accept your order for the products we do have in stock. If you’ve already paid for the unavailable products, we’ll give you a refund for their purchase price.
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