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Returns Policy

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Should you need to return any item to us for any reason please contact us by calling us or emailing us directly.

Unwanted Items

Please return goods unused and in original packaging in perfect condition for resale within 14 days of receipt. We recommend obtaining proof of postage. Any haulage for the returning of items is at you, the customers cost.

A full refund minus the shipping costs will be made on receipt of the returned goods. On the basis of being unused, in original packaging and in perfect condition.

Please note that you are responsible for packaging and shipping costs when returning unwanted goods.

You won’t get a 14 day cooling-off period when you buy: perishable / cementitious products, an item that was personalised, made to order or ordered in specially for you.

Faulty Items

If any items are faulty, we will either refund the cost amount in full or send you a replacement free of charge. If you do have any discrepancies you must contact us within 48 hours of you receiving your order.

Warranties & Guarantees

All goods sold by us carry the same guarentee as is given to us by the manurfacturers or suppliers thereof and we are under no other liability whatsoever.

Sale & Promotions

Items purchased as part of a bundle or multi-buy deal, e.g. ''Buy X, Get Y Free", must be returned together in order to be eligible for a refund, otherwise an item that is part of a "Buy X, Get Y Free" deal is only eligible for an exchange for an item of equal or lesser value.

Clearance Items

Clearance items are ofen end-of-line products and may be available in limited quantities only on a ''first come, first serve'' basis. We offer no guarentee that additional quantities needed subsequently will be obtainable and, even so, we are under no obligation to provide them at the same sale price. Clearance items are not compatible with any other discount or offer unless expressly agreed in advance of purchase. We will never consciously sell a defective, substandard or otherwise imperfect product without informing you of any such issue first. However, should you still choose to proceed with the purchase of such an item, it may affect your right to a refund

Changing Your Order

If you would like to amend your order and the order has not yet been dispatched we will happily take payment for extra items added / refund items no longer required. If your order has already been dispatched we cannot make any amends. You will either need to make a new order for the extra items you require or follow our refunds policy for unwanted items.

Will Any Return Costs Be Refunded?

If you return something because of an error on our part or because it’s damaged or defective, we will refund any charges incurred in returning the items to us. Proof of postage must be obtained and only credited once we are in possession of the goods. If the items aren’t damaged or defective, cost of return is at you, the customers cost.

We’ll check all items returned for damage or defects. In the event we find any fault, we reserve the right to re-charge you for the items and to recover our fees and expenses from you.

When Will I Receive My Refund?

We action all refunds once we receive the goods back to our depot and check them over. Once we are happy to refund you, the refund can take up to 3 working days to show in your account.

Your Consumer Rights

Cancellation Rights In Respect Of Goods

A consumer has the right to cancel an order for goods made at a distance starting the moment the consumer makes the order and ends 14 days from the day they receive the goods. If the consumer’s order consists of multiple goods, the 14-day period runs when the consumer receives the last item in the batch.

A Consumers Right To A Refund Of The Paid Price

A consumer should receive a refund within 14 days of either the trader getting the goods back, or the consumer providing evidence of having returned the goods (For example, a proof of postage receipt from the post office), whichever is the sooner. A deduction can be made by the trader if the value of the goods has been reduced as a result of the consumer handling the goods more than was necessary.

A Consumers Right To A Refund Of The Cost Of Delivery

In addition to the price paid, the trader must refund the basic delivery cost of sending the goods to the consumer in the first place. This means that if a consumer elected to pay for an enhanced delivery service (e.g. guaranteed next day delivery), the trader only has to refund the basic cost.

The CRA 2015

Since 1 October 2015, when the Act came into force, a consumer’s legal rights include: Right to get what you pay for – all information about the main characteristics of the goods (including statements made in advertising or on labels) to form part of the contract. Right to have product faults put right free of charge, or to be provided with a refund or replacement. Clearer tiered remedies in the event that a consumer’s rights are breached, including a mandatory 30-day period in which to reject faulty goods. Traders limited to one opportunity to repair/replace faulty goods (if possible), following which the consumer can demand a discount or return the goods and demand a refund. Under the CRA 2015, a trader must deliver ordered goods to the consumer within 30 days unless a longer period has been agreed. If delivery is later than agreed and it was essential to the consumer that the item was delivered on time, then the consumer may have the right to cancel the contract and get a full refund. If the delivery isn’t time essential but another reasonable delivery time cannot be agreed, then the consumer may also be entitled to cancel the contract and seek a full refund. The trader is responsible for the condition of the goods until the goods are received by the consumer. In practice, this means that the trader is liable for the services provided by the couriers it employs.

Transparency and Prominence Requirements

A significant change in the CRA 2015 relates to ‘relevant terms’. ‘Relevant terms’ are terms specifying the main subject matter of the contract or setting the price. These terms are not subject to the ‘fairness’ test provided that they are both: Transparent: in plain and intelligible language and, if in writing, legible; Prominent: brought to the consumer’s attention in such a way that the average consumer (who is well informed, observant and circumspect) would be aware of the term.

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