Conditions of Sales Policy | Forward Builders' Supplies Ltd


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Condition’s of Sale Policy


These Terms apply to any orders you place through this website for products (Products) and any contract (Contract) that Forward Offers (a trading name of Forward Builders’ Supplies Limited and otherwise referred to as ′we′, ′us′ or ‘our’) then makes with you in response to your order. You should print a copy of these Terms for your future reference. Please note that our Conditions of Website Use, Returns, Refunds & Cancellation Policy and Delivery Policy also apply to your general access and use of our website, and our Privacy Policy applies to our use of your personal information. We recommend that you read these carefully.


We list all our prices inclusive of VAT, where appropriate. Please note that all our prices are subject to change without notice, so please check prices carefully before placing your order. On rare occasions, we may accidentally list an incorrect price for a Product on our website. Where the Product’s correct price is less than the listed price, we’ll charge you the lower amount when processing your order. However, if the Product’s correct price is higher than our listed price, we’re under no obligation to provide the Product to you at the incorrect (lower) price, even after we’ve sent you an order confirmation e-mail. In this situation, at our discretion we’ll either contact you for instructions before dispatching the product or reject your order and notify you of this.

Placing Your Order

You must accept these Terms in full before your order can be placed. We don’t knowingly sell to children, so you must be aged 18 or over to place an order with us. Our order process lets you check and amend any errors before submitting your order to us. Please take the time to read and check your order carefully at each stage of the process. Please make sure that you provide your correct phone number and email address when you place your order. When you place your order, this represents an offer to purchase Products from us. We’ll send you an email to confirm that we’ve received your order. However, this order confirmation email doesn’t mean that we’ve accepted your order (see below).

How to Pay

You can only pay for Products ordered through our website by debit, credit card or PayPal. We accept Visa and Mastercard credit cards, and Maestro, Delta and Visa Electron debit cards. We’ll take payment for your order, including delivery charges, from your debit or credit card at the time you place your order. However, this doesn’t mean that your order has been accepted and if we reject your order for any reason (see below), or we can’t supply the Products you’ve ordered, we’ll credit your payment card with a full refund.

Accepting Your Order, Your Contract with Us and Situations Where We May Have to Reject Your Order

Your order will be automatically accepted when we dispatch your Products, unless we reject your order (see below) and provided that we’ve received payment in full for the Products and any related delivery charges. The Contract between us is formed at the time we dispatch your Products. If your order is dispatched in more than one delivery, each dispatch will form a separate Contract covering the Product(s) delivered under that dispatch. Without affecting your Consumer Cancellation Right (see below), you can cancel your order for a Product at no cost, at any time before we dispatch that Product. However, if we’ve already cut or made a Product to your specific measurements, or personalised it for you in any other way, this right to cancel doesn’t apply. Before we’ve accepted your order, we reserve the right to tell you that your order has been rejected for any reason. In particular, all orders are subject to stock availability. We’ll tell you as soon as possible if we can’t supply one or more of the Products that you’ve ordered. If we can’t contact you about these out-of-stock Products, we’ll accept your order for the Products we do have in stock. If you’ve already paid for the unavailable products, we’ll give you a refund for their purchase price.

Natural Products

Due to the nature of some of our natural stone products, such as but not exclusive to decorative aggregates and natural pavings, there might be colour, size and or shape variances to what is advertised. We have functionality to send out sample products for you to see before purchasing on the individual product pages.

Please contact us if there’s an issue

If there are any issues with the Products you’ve ordered, please contact us straightaway so we can help. You can email us at or call us on 0151 357 1035. Please have your order number to hand as well as details of the affected Product(s). If we offer you a refund, this will be credited to the card or account used to purchase the affected Product(s).

Click & Collect

Once your order has been placed you will receive an email confirming your order number. A second email will be sent to confirm when your order is available for collection. Orders will be held for 5 working days from the time we send our e-mail to confirm that your order is available for collection. We reserve the right to automatically cancel and refund any orders not collected within 5 working days and the items will no longer be reserved for you.

When collecting your order please ensure that you have your order confirmation email (either printed or on your phone) and some form of ID matching the name on the order might be required, should we need to verify your identity before releasing the goods. If a third party collects goods on your behalf they must have a copy of the order confirmation email (either printed or on their phone) and photographic ID, such as a valid photo card driver’s licence or passport which will be photocopied by the collection branch before the goods are released. If photographic ID cannot be provided we may need to contact you by telephone to confirm that the goods can be released to the third party collecting on your behalf. Please note that goods will not be released to non-approved collection or courier companies.

Other Important Terms

We reserve the right to make changes to these Terms in the future without giving notice. Any changes will be posted to this website and will take effect immediately. Therefore, you should read these Terms each time you access this website and before placing an order with us. These Terms and any Contracts shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.

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