Our delivery costs are based on multiple factors of weights, sizes, quantities’ & delivery post code for each individual item you order. This is so we can accurately work out the best price possible.
When and Where We deliver
We deliver Monday to Friday (except Bank Holidays), between 7:30am and 5pm. We don’t make deliveries over the weekend. We deliver to all mainland locations in England, Scotland and Wales only.
We exclude the following mainland postcodes also: IV, PH, KW, PA, KA
All the Products within your order must be delivered to a single address.
Timescales for Delivery
We’ll always try our best to meet the estimated delivery timescales we give you. However, we won’t be held responsible for any failure to deliver your order within the stated timescales, provided we deliver the Products within 30 days of receiving your payment, or within a longer time period if we’ve expressly agreed this with you. If we can’t deliver your order within this timescale, we’ll let you know and give you the opportunity to either wait for the Products or cancel your contract. If you choose to cancel, we’ll give you a full refund including any delivery charges that apply. We strongly recommend that you don’t book fitters or tradesmen until we’ve delivered your order in full and you’ve checked it over. Please note that we can’t be held responsible for any charges made by fitters or tradesmen as a result of your order not being delivered, or because you didn’t check your delivery before booking their services.
Number of Deliveries
We’ll always try to make one single delivery where possible, to minimise inconvenience. However, this may not always be possible. Where your order contains a mix of Products with different delivery lead times, the longest lead time will always apply to the entire order.
Receiving Your Deliveries
All deliveries must be received and signed for by a person aged 18 or over. If no one is available to take the delivery, we’ll call you to arrange a suitable date and time for redelivery. We may need to make an additional handling charge for this. If no one is available to receive the redelivery, we may cancel your order and refund your payment, minus any delivery and handling charges.
How Will I Know When the Goods Will Arrive?
All deliveries will be booked on an economy delivery which you will be notified once dispatched.
Will I Know the Exact Time of Delivery?
Delivery can be between 7:30am and 5pm and we will not be able to advise an exact time of delivery.
What Size of Lorry Is Used for Delivery?
Our standard delivery service uses a 7.5 tonne (Around the size of a small removal vehicle), 26 tonne (around the size of a bin lorry) or a 44 tonne vehicle (Around the size of an artic lorry).
In all cases, the vehicle must have clear access to your property and there must be no restrictions to prevent offloading. The goods will be unloaded either from the back of the lorry using a tail-lift (a platform that lowers down). The pallets are then rolled off the vehicle, therefore it is very important that the ground is level and hard such as tarmac or concrete. Or the other potential method of offload will be via rigid vehicles with mechanical offload. Grass, compacted soil and gravel are not suitable areas for unloading. It is important to note that the goods will usually be left kerb-side as we will not be able to take the large delivery vehicles onto your driveway due to the risk of damage to your property.
Please be sure to advise us in advance if you foresee any problems with the delivery as there will be costly redelivery fees if the delivery company has to make a further attempt to deliver as a result of potential problems not being reported in advance.
Other delivery options might be available for difficult delivery locations, so please let us know in advance of any delivery restrictions.
Will I Need to Be at Home to Receive the Delivery and Will the Driver Require Assistance?
We require you or a representative to be at home to receive the goods. We are unable to drop any goods off unless someone of the age 18+ is present and able to sign for the delivery. Also, just in case the driver encounters any difficulties with parked cars blocking the way for example. If you are at home, this kind of problem can usually be resolved at the time. Also, some packs of paving can be heavy and it is not always possible to know in advance, especially with natural stone which can vary in weight. In these situations, it may be necessary for you to assist the driver with offloading some of the goods manually. If this will cause you any difficulty, please let us know in advance.
Will All Goods Arrive Together?
As a general rule all products will arrive as one delivery presuming they have been ordered at the same time. Occasionally exceptions to this rule will occur, however we will advise you of this in advance. All small items such as paving sealant, paint and mortar products are potentially sent via a separate courier service.
Will You Deliver into My Driveway or My Back Garden?
We offer a kerbside delivery as standard; however, the driver may be able to move the pallet closer to your property but this depends on the ease of access and is at the discretion of the driver. The hand trolley will not wheel over gravel or soft ground.