We deliver Monday to Friday (excluding Bank Holidays), between 7:30am and 6pm. We don’t offer a delivery service over the weekend. We deliver to all mainland locations in England, Scotland and Wales only.
Orders made online for delivery outside of our local area postcodes: deliveries will be booked in with a courier on an economy service. You will be notified via email the morning of the day your order is expected to be delivered.
Orders made online to be delivered within our local area postcodes: an email will be sent to you on the morning your order is out for delivery.
Orders made in-store or over the phone for delivery within our local area postcodes: deliveries are made within approx 5 working days. If this delivery time frame can’t be met we will be in touch with you to confirm a delivery date. Specific delivery dates required would have to be agreed prior to purchasing products with a colleague and confirmed in writing.
All the Products within your order must be delivered to one single address.
We’ll always try our best to meet the estimated delivery timescales we give you. However, we won’t be held responsible for any failure to deliver your order within the stated timescales, provided we deliver the products within 30 days of receiving your payment, or within a longer time period if we’ve expressly agreed this with you. If we can’t deliver your order within this timescale, we’ll let you know and give you the opportunity to either wait for the products or cancel your order. If you choose to cancel, we’ll give you a full refund including any delivery charges that apply.
We strongly recommend that you don’t book fitters or tradesmen until we’ve delivered your order in full and you’ve checked it over. Please note that we can’t be held responsible for any charges made by fitters or tradesmen as a result of your order not being delivered, or because you didn’t check your delivery before booking their services.