Can I cancel my order?

Without affecting your Consumer Cancellation Right, you can cancel your order at no cost, at any time before we dispatch that product. However, if we’ve already cut or made a product to your specific measurements, or personalised it for you in any other way, this right to cancel doesn’t apply. Before we’ve accepted your order, we reserve the right to tell you that your order has been rejected for any reason. In particular, all orders are subject to stock availability. We’ll tell you as soon as possible if we can’t supply one or more of the Products that you’ve ordered. If we can’t contact you about these out-of-stock Products, we’ll accept your order for the Products we do have in stock. If you’ve already paid for the unavailable products, we’ll give you a refund for their purchase price. Natural Products Due to the nature of some of our natural stone products, such as but not exclusive to decorative aggregates and natural pavings, there might be colour, size and or shape variances to what is advertised. We have functionality to send out sample products for you to see before purchasing on the individual product pages. Please contact us if there’s an issue If there are any issues with the Products you’ve ordered, please contact us straightaway so we can help. You can email us at hello@forwardbs.co.uk or call us on 0151 357 1035. Please have your order number to hand as well as details of the affected Product(s). If we offer you a refund, this will be credited to the card used to purchase the affected Product(s).